0

Frequently Asked Questions

How do I sign up?
I forgot my password
What is the status of my order?
How do I check stock?
How do I see my net price?
Do you have a showroom?
Will you be at High Point or Las Vegas Market?
I have additional questions



How do I create an account?

You can create an account here. Once we receive your information, we will follow up with you within 1 to 2 business days.

Please note that we sell to the furniture trade only and require a valid resale certificate or business license to be approved.


I forgot my password

If you forgot your password, please go to the Sign In page. Enter your email address and click Reset My Password.

An email will be sent to you with a link to reset your password.


What is the status of my order?

Once you have placed an order online, your Customer Service rep will follow up with you to confirm the order.

To request additional order updates, please contact the rep directly or email us at orders@orientexpressfurniture.com.


How do I check stock?

To check stock, you must first login to the website.

Then, go to any product, select a Finish and the Warehouse closest to your shipping location. The Availability will change to "In Stock" or "Backorder."


How do I see my net price?

When browsing the website, you will only see retail pricing. Once you add an item to your cart, you will see your net price.


Do you have a showroom?

Yes. We have a beautiful 12,000 square foot showroom in Orange County, CA.

By appointment only:
9:00a - 4:30p PST

19511 Pauling
Foothill Ranch, CA 92610
Google Maps


Will you be at High Point or Las Vegas Market?

Yes, we have permanent showrooms at both trade shows in High Point and Las Vegas. We'd love for you to stop by!

High Point - IHFC C-303 and Showplace 1800
Las Vegas - B-680

In the meantime, be sure to check out a virtual tour of our showrooms at both locations.


I have additional questions

If you have additional questions, you can reach us at (949) 858-2100 or send us an email.